Privacy Policy

At visas.com.au, we understand that applying for an Australian visa often involves sharing personal and sensitive information. We recognise the importance of protecting that information and are committed to handling it with care, integrity and confidentiality.

This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with, and the steps we take to protect it.

Our collection, use and disclosure of personal information is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using visas.com.au, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.

visas.com.au is an Australian online marketplace that connects individuals and businesses seeking Australian immigration assistance with verified immigration professionals.

Professionals listed on the platform include:

• Registered Migration Agents; and
• Australian legal practitioners holding a current Australian practising certificate.

Where appropriate, visas.com.au may also assist users by connecting them with participating insurance providers offering products relevant to Australian visa requirements, including Overseas Student Health Cover (OSHC), visitor health insurance and travel insurance.

Depending on the services you request, we may collect personal information including your:

• name;
• date of birth;
• nationality;
• passport details;
• contact details;
• residential address;
• visa information;
• immigration history;
• employment and education history;
• supporting documents;
• identity documents;
• payment information;
• communications made through the platform; and
• any other information you voluntarily provide.

Some visa applications require the disclosure of sensitive personal information. We only collect this information where it is reasonably necessary to provide the services you request.

The information you provide allows us to operate visas.com.au and to connect you with appropriate professionals and services.

We may use your information to:

• assess your enquiry;
• connect you with suitable verified migration professionals;
• obtain proposals or quotations;
• facilitate communications between you and professionals;
• obtain quotations for visa-related insurance products where requested or appropriate;
• administer and improve the platform;
• verify identities;
• process payments;
• comply with legal obligations; and
• provide customer support.

Protecting your privacy is fundamental to the operation of visas.com.au.

Information submitted through the platform is treated as confidential and is only accessed by authorised personnel or disclosed for the purposes described in this Privacy Policy.

We take reasonable administrative, technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.

visas.com.au does not sell your personal information.

Your information will only be disclosed where reasonably necessary to provide the services you request.

Depending on your enquiry, your information may be shared with:

• verified Registered Migration Agents;
• verified Australian legal practitioners holding a current Australian practising certificate;
• participating Overseas Student Health Cover (OSHC) providers;
• participating travel insurers;
• participating visitor health insurers;
• participating insurance providers offering products associated with Australian visa requirements;
• secure payment providers;
• technology providers assisting us in operating the platform; or
• government authorities where required or authorised by law.

We only disclose the information reasonably necessary to allow those organisations to provide the services you have requested.

When you submit an enquiry through visas.com.au, you authorise us to disclose your information where reasonably necessary to obtain proposals, advice or services on your behalf.

This may include sharing your enquiry and supporting information with:

• one or more verified Registered Migration Agents;
• one or more verified Australian legal practitioners holding a current practising certificate; and
• participating insurance providers where insurance is required or recommended as part of your Australian visa application or where you have requested insurance quotations.

This enables professionals to properly assess your circumstances and allows insurers to provide quotations or arrange insurance products relevant to your immigration needs.

Every migration professional appearing on visas.com.au is subject to a verification process before their profile becomes publicly available.

Registered Migration Agents are verified against the relevant migration registration records.

Australian legal practitioners are verified by reference to their current practising certificate and applicable professional register.

While visas.com.au verifies professional credentials, we cannot guarantee the outcome of any immigration matter or the quality of professional services provided.

The migration professionals using visas.com.au are expected to comply with their professional, ethical and statutory obligations regarding confidentiality.

Information provided through the platform should only be used for the purpose of assessing your enquiry and providing the services you have requested.

Payments made through visas.com.au are processed securely through trusted third-party payment providers, including Stripe.

visas.com.au does not retain your complete credit card details.

We use industry-standard security measures to help protect your personal information, including secure hosting, encrypted communications, authentication controls and restricted access to personal data.

Although we take reasonable precautions, no online system can guarantee absolute security.

Some of the technology providers used to operate visas.com.au may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information continues to receive an appropriate level of protection.

If you believe any information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

You may also request access to the personal information we hold about you, subject to applicable legal requirements.

visas.com.au uses cookies and similar technologies to improve website functionality, analyse website performance and enhance your experience.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

The current version will always be available on our website.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: